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Return Policy

Century Wings New RMA Policy

If you received a defective product or are missing parts due to a manufacturing issue, please contact the shop where you originally purchased your product.
Defective products should be returned and exchange through regular distribution channels.
Century Wings does not support end-user exchanges through Internet sales.
Also, we do not support exchanges when the customer purchases our products outside of our Sales Network.

However, Century Wings always supports defective returned products from a regular distributor or retailer.

If it is impossible to get a replacement through the above channels, then please contact Century Wings directly.
Century Wings supports replacement only within one month from the date of purchase. Also, purchase invoice should be issued by our authorized retailer.

First, please return the defective products to Century Wings. Once we receive it, we will replace it with a new one.
If the defective product is already sold out, Century Wings replace it with an equal model.
We hope you understand this matter.

For RMA inquiries, please contact the shop where you purchased your product or the nearest distributor, or e-mail Century Wings directly.
(E-mail: centurywings@century.co.jp)